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Device unable to record video. Set shutter off failed to send

Updated over a week ago

This recording error typically indicates a connection issue. You may need to Reset and re-establish the connection to the GoPro:

  1. Reset the GoPro to factory settings by navigating to [Preferences] - [Reset] - [Factory Reset]

  2. Install/open the GoPro Quik App and connect the GoPro to it.

  3. Once connected, give GoPro a custom name.

  4. Test the live view by tapping [Enable Preview] on the Quik app (this will force the GoPro to connect to a device using WiFi)

  5. Once this is confirmed working, close the Quik app

  6. Then open the Snappic app, select your event, and test the GoPro connection

*It is crucial to have the GoPro connected on the Quik app page before attempting to film using a wired or wireless connection

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