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Device unable to record video. Set shutter off failed to send

Updated over 3 weeks ago

This recording error typically indicates a connection issue. You may need to Reset and re-establish the connection to the GoPro:

  1. Follow these steps to reset and re-establish the connection:

    1. Reset the GoPro connections by swiping down on the screen, then swipe left. Go to [Preferences] - [Wireless Connections] - [Reset Connections]

    2. On the iPhone running Snappic, install/open the GoPro Quik app and connect the GoPro to it.

    3. Once connected, give GoPro a custom name.

    4. Test the live view by tapping [Enable Preview] on the Quik app (this will force the GoPro to connect to a device using WiFi)

    5. Once this is confirmed working, close the Quik app

    6. Then open the Snappic app, select your event, and test the GoPro connection

    *It is crucial to have the GoPro connected on the Quik app page before attempting to film using a wired or wireless connection

    • If the error persists, you may need to fully reset the GoPro to factory settings by navigating to [Preferences] - [Reset] - [Factory Reset]. Then, repeat the steps above to pair again.

  2. You may need to format the SD card:

    GoPro:

    1. Ensure the SD card is in the camera and the camera is powered on

    2. Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down)

    3. Tap [Preferences]

    4. Scroll to the bottom and tap [Reset]

    5. Tap [Format SD Card]

    6. Tap [Format]

    7. Restart the GoPro

    Canon R8:

    1. Ensure the SD card is in the camera and the camera is powered on

    2. Press the [Menu] button

    3. Navigate to the [Settings] tab, then select [1]

    4. Select [Format Card]

    5. Tap [OK]

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