The GoPro connection may have been interrupted. Close Snappic, reopen, and reconnect devices. Ensure that the GoPro connection is WIRED
The GoPro is may be connected or trying to connect to another device other than the one running Snappic. Follow these steps exactly to reset and re-establish the connection:
Reset the GoPro connections by swiping down on the screen, then swipe left. Go to [Preferences] - [Wireless Connections] - [Reset Connections]
On the iPhone running Snappic, install/open the GoPro Quik app and connect the GoPro to it.
Once connected, give GoPro a custom name.
Test the live view by tapping [Enable Preview] on the Quik app (this will force the GoPro to connect to a device using WiFi)
Once this is confirmed working, close the Quik app
Then open the Snappic app, select your event, and test the GoPro connection
*It is crucial to have the GoPro connected on the Quik app page before attempting to film using a wired or wireless connection
If the error persists, you may need to fully reset the GoPro to factory settings by navigating to [Preferences] - [Reset] - [Factory Reset]. Then, repeat the steps above to pair again.
Make sure that the cable you are using to connect to the GoPro is a usb 2.0 data transfer cable and not a charge-only cable. See our recommended usb cables and adapters.