If the device shows this recording error, there are a few most likely causes. If your GoPro has previously connected to a different device, follow these instructions to reset and establish a new connection.
The GoPro connection may have been interrupted. Close Snappic, reopen, and reconnect devices. Ensure that the GoPro connection is WIRED
The GoPro is connected or trying to connect to another device other than the one running Snappic. Ensure there are no other devices connected to the GoPro (Check GoPro Quik App, Bluetooth, Wi-Fi, and USB). Reset wireless connections if needed:
Swipe down on the touch display (Hero 11/10/9 Black, swipe left after swiping down)
Tap [Preferences]
Tap [Wireless Connections]
Scroll down and tap [Reset Connections]
Tap [Reset]
If the error persists, follow these steps exactly to reset and re-establish the connection:
Reset the GoPro to factory settings.
Install/open the GoPro Quik App and connect the GoPro to it.
Once connected, give GoPro a custom name.
Test the live view by tapping [Enable Preview] on the Quik app (this will force the GoPro to connect to a device using WiFi)
Once this is confirmed working, close the Quik app
Then open the Snappic app, select your event, and test the GoPro connection
*It is crucial to have the GoPro connected on the Quik app page before attempting to film or use a wired connection
Make sure that the cable you are using to connect to the GoPro is a usb 2.0 data transfer cable and not a charge-only cable. See our recommended usb cables and adapters.