Skip to main content

Recording Error: The device was unable to record the video. Failed to download the video from the camera. The operation timed out.

Updated over a week ago

If the device shows this recording error, there are a few most likely causes:

  1. The camera was disconnected while attempting to download the video to the device running snappic. Check all data cables and ensure proper connection. Ensure that they won’t be pulled loose while operating the robot in various positions.

  2. You may need to Reset and re-establish the connection:

    1. Reset the GoPro to factory settings by navigating to [Preferences] - [Reset] - [Factory Reset]

    2. Install/open the GoPro Quik App and connect the GoPro to it.

    3. Once connected, give GoPro a custom name.

    4. Test the live view by tapping [Enable Preview] on the Quik app (this will force the GoPro to connect to a device using WiFi)

      gopro quik app hero10 black
    5. Once this is confirmed working, close the Quik app

    6. Then open the Snappic app, select your event, and test the GoPro connection

    *It is crucial to have the GoPro connected on the Quik app page before attempting to film using a wired or wireless connection

  3. The camera may not be fully compatible with Snappic. View the list for DSLR Compatibility or GoPro Compatibility

Did this answer your question?