If no power or data is being provided from the usb-c ports on arm 2, there are two most likely causes:
Most Common: Try another USB cable. See our list of recommended cables.
The USB-C connection point into arm 2 (the smaller section of the arm without the Glambot® logo) needs flipped. Some USB-C connections are directional and only work one way. Try Flipping the USB-C cable connection into the data port 180 degrees.
The usb-c connection is swapped on arm 1 (the section of the arm with the Glambot® logo), or disconnected.
On the bottom side of arm 1, ensure that the usb-c with the yellow stripe is connected to the power port, and that the all black usb-c is in the data port
On the power strip at the base of the robot, ensure that the yellow striped usb-c is plugged in and receiving power.