If you can’t get your camera or GoPro to connect to Snappic, it may be due to a combination of the specific IOS device and cable. Some iPads have stricter standards for USB-C camera connections.
Most Common: Try another USB-C cable. Ensure it's a USB 2.0 data transfer cable. See our list of recommended cables
Try connecting to an iPhone running Snappic
Bypass the data port on the pedestal and go directly into the data port on the bottom of arm 1 near the shoulder
The USB-C connection point needs to be flipped. Some USB-C connections are directional and only work one way. Try Flipping the USB-C cable 180 degrees.
Event Pro 3: Flip the connection point going into the data port at the end of arm 2.
Event Pro 1 & 2: Flip the connection point going into the data port on the bottom side of arm 1 near the shoulder.
If using an iPhone/ipad with a lightning port, you will need to use the Lightning to USB 3 Camera Adapter