If you can’t get your camera or GoPro to connect to Snappic, it may be due to a combination of the specific IOS device and cable. Some iPads have stricter standards for USB-C camera connections.
Most Common: Double-check the data cable connections between the camera and the iPhone or iPad running Snappic. For the most stable connection, we highly recommend using USB 2.0 data cables with a maximum length of 3.3 ft (1 m) for each connection:
iPhone/iPad to the Glambot® pedestal
Camera to the data port on Arm 2
Try using a different cable to see if the issue persists. For the most stable connection, see our recommended USB cables and adapters. You can also review our setup guide to ensure all settings are configured correctly when using a Canon R8 camera.
The USB-C connection point needs to be flipped. Some USB-C connections are directional and only work one way. Try Flipping the USB-C cable 180 degrees.
Event Pro 3: Flip the connection point going into the data port at the end of arm 2.
Event Pro 1 & 2: Flip the connection point going into the data port on the bottom side of arm 1 near the shoulder.
Try connecting to a different iPad or iPhone
Try bypassing the data port on the pedestal. Connect the iPhone or iPad data cable directly to the data port on the bottom of Arm 1—the section of the arm with the Glambot® logo.
If using an iPhone/ipad with a lightning port, you will need to use the Lightning to USB 3 Camera Adapter