If the GoPro cannot be found, can't connect, or is only showing as a wireless connection, there are a few likely causes.
Most Common: Try another USB-C cable. Ensure that the cable used to connect to the GoPro is a USB 2.0 data transfer cable and not a charge-only cable. Ensure the GoPro is powered on and shows USB Connected when plugged in. See our list of recommended cables
If using a wired connection, the USB-C connection may need to be flipped 180 degrees. Some USB-C connections are directional and only work one way.
Event Pro 3: Flip the USB-C connection point going into the data port on the bottom side of arm 2 (the smaller second half of the arm without the logo).
Event Pro 1 & Event Pro 2: Flip the USB-C connection point going into the data port on the bottom side of arm 1 (the part with the Glambot® logo) near the shoulder.
The USB cable may be too long (USB cables have length limits on data transfer). Ensure you are using the recommended cable lengths of 3ft on the camera connected to the data port on arm 2 and 6.6ft or less on the iphone/ipad connected to the data port on the pedestal. See our list of recommended cables
The GoPro may not be properly setup. To pair the GoPro, follow these instructions for GoPro Wired Connection or GoPro Wireless Connection
If using an iPhone/iPad with a lightning port (iPhone 14 or older models), you will need to use a Lightning to USB 3 Camera Adapter.
If it's not connecting to the camera or Snappic is giving an error message, you may need to bypass the data port on the pedestal and connect the iPad data cable directly into the data port on the bottom side of arm 1 (the section of the arm with the Glambot® logo).
If using an Apple USB-C to Digital AV Adapter, ensure you are using the USB-A on the right side with the data logo to connect to the Glambot® data port. You will need a USB-A to USB-C Cable.
you may need to bypass the data port on the pedestal and connect the iPad data cable directly into the data port on the bottom side of arm 1 (the section of the arm with the Glambot® logo)
The GoPro may not be fully compatible. Ensure you are using a GoPro Hero 10 or newer to establish a wired connection.
If your GoPro was previously paired with another device, you may need to Reset the GoPro to factory settings so that it can be paired to a new device without interruption.
Reset the GoPro to factory settings by navigating to [Preferences] - [Reset] - [Factory Reset]
Install/open the GoPro Quik app and connect the GoPro to it.
Once connected, give GoPro a custom name.
Test the live view by tapping [Enable Preview] on the Quik app (this will force the GoPro to connect to a device using WiFi)
Once this is confirmed working, close the Quik app
Then open the Snappic app, select your event, and test the GoPro connection
*It is crucial to have the GoPro connected on the Quik app page before attempting to film using a wired or wireless connection