Some IOS devices and IOS software updates have been known to cause Wi-Fi connection issues. If possible, try connecting with an android device. If no android device is available, try with a different iPad or iPhone to see if the issue is present on all devices.
If your IOS device is not connecting to the Glambot® wifi network or is providing an error message (e.g. this network is operating on Wi-Fi channels in use by several other nearby networks), there are a few likely causes:
The date and time may be incorrect. Navigate to your device [Settings] - [General] - [Date & Time] and turn on [Set Automatically]. If this is already on, try turning it off, manually changing the date to a random day/time, then turning automatic back on to reset to the correct date & time.
In the network connection settings, turn OFF [Private Wi-Fi Address]
Turn OFF [Limit IP Address Tracking]
Turn the Wi-Fi off and back on again
The Glambot® PC firewall may be blocking the connection: To check if the firewall is enabled, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below:
Press Ctrl + Alt + T to open the terminal window.
In the terminal type the following command and press Enter: Sudo UFW Status
If it is currently active, type the following command and press Enter: Sudo UFW Disable
Confirm that it is now Inactive. In the terminal type the following command and press Enter: Sudo UFW Status
Restart the Glambot®
Least Likely: The wpa supplicant needs to be downgraded. To check the current supplicant version, you will need to access the Glambot® PC terminal by connecting a mouse, keyboard, and monitor. Then, follow the instructions below:
Press Ctrl + Alt + T to open the terminal window.
Check the Current WPA Supplicant Version: In the terminal type the following command and press Enter: wpa_supplicant –v
If the current version of the supplicant is 2.10 it needs to be downgraded
Follow the instructions in the PDF attached