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Glambot path won’t start Snappic video recording

Updated yesterday

If the video in Snappic doesn’t start recording when a path begins on the robot, there are a few most likely causes:

  1. Make sure that the tablet stand is not pinching or pressing down on the iPad volume buttons or power button. Even if it doesn't appear to be pressing the buttons down, loosen the corner brace and double check.

  2. The shutter trigger is not connected. Ensure that the shutter trigger in Snappic is connected to the volume buttons.

    1. Tap [Select Accessories]

    2. Tap [Volume Buttons]

    3. Tap [Done]

      snappic select accessories volume buttons

  3. The Bluetooth is not connected to the iPad/iPhone running Snappic. Navigate to the settings on the iPhone/iPad running Snappic, tap [Bluetooth], and connect to the Glambot® Bluetooth (e.g. glambot-001). You may need to check other devices and disconnect from those first. Only ONE device can be connected to the Glambot® Bluetooth at a time.

    iphone bluetooth glambot connected

  4. Ensure that [Change with Buttons] is disabled.

    • Settings > Sounds & Haptics > Ringtone and Alerts > Change with Buttons

      iphone change with buttons
  5. Ensure the volume is turned up approximately 50%

    1. If the volume is 100% up or 100% down, it can create issues triggering

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